Service and Support

Selectric highly-experienced engineers conduct an analysis of Customer's needs and requirements together with their representatives in order to define the most fitting equipment in the range of products. Such factors as the budget, efficiency, functionality, required characteristics and other parameters are taken into account.

Selectric specialists develop and conduct training for the Customer's representatives. Such training is adjusted to the unique features of an enterprise and takes into account all peculiarities of equipment, modifications, functionality, personnel qualification and technical requirements of an enterprise.

During the stage of Selectric equipment installation and start-up clients may rest assured that they will be provided with consultations and assistance in solving technical issues regarding installation and further operation of equipment.

If necessary, partners may sign a contract for service maintenance of equipment to ensure compliance with specific requirements and account of peculiarities of its operation. As a rule, processes may include a vast majority of tasks starting from rectifying repairwork up to preventive maintenance and operability checks.

Selectric Company bears warranty obligations for equipment delivered as per the legislation and contract terms. Within the warranty period the manufacturer or supplier undertakes to eliminate defects or failures which have occurred by their fault without any additional costs for a client.

After the warranty period is over, upon approval of the user, Selectric specialists may conduct revamp of equipment and software update for the purpose of enhancing its reliability and lifetime.